Police eventually attended the Briar Close property the next day at 10am. Luisa was found collapsed in the bathroom. Paramedics were called but she was pronounced dead at the scene.
“Instead, the collective failures of police officers and employees meant that she was treated as a nuisance rather than a victim and help did not arrive until it was far too late. It is hoped that lessons will be learnt from Luisa’s death and that where there is a risk of domestic violence appropriate and timely support will be provided.”
The force has also apologised to the family of Luisa Mendes whose body was discovered at an address in Lillington 14 hours after her desperate call saying she was being beaten by two men.
Following an IPCC investigation, misconduct action was taken against four police officers. The force admitted liability for the breaches of the Human Rights Act and settled the claim for £21,687 and issued a formal apology to the family.
An operator returned the call and spoke to two men who denied there were any difficulties but Luisa could be heard shouting she had been assaulted.
Nancy Collins, civil liberties solicitor at London law firm Hodge Jones amp; Allen, was instructed by Luisa’s family to bring a claim against Warwickshire Police.
Ms Collins said: “Luisa was a vulnerable woman who was known to the police and had been a victim of domestic violence. The police had a duty to protect her and when she dialed 999 saying she was being beaten, help should have been sent immediately.